Purchase Protection
🛡️ Seel Worry-Free Purchase Protection
Protect your order against shipping issues and enjoy hassle-free resolutions. Seel Worry-Free Purchase Protection offers peace of mind by covering your order against unforeseen shipping problems.
📦 What’s Covered
Loss: Not delivered within 30 days (U.S.) after shipment.
Damage: Product arrives unusable due to being fractured, shattered, bent, or crushed during transit. Cosmetic damage or pre-existing defects are not covered.
Delay: Not delivered within 10 days (U.S.) after shipment.
Carbon-Neutral Shipping: All domestic shipments include carbon offsetting to support environmental sustainability.
🛒 How It Works
Opt-In: Add Seel Worry-Free Purchase Protection at checkout.
Confirmation: Receive a confirmation email with your coverage details and claim instructions.
Issue Reporting: Report any loss, damage, or delay via the Seel Resolution Center.
Resolution: Seel will review and respond to your claim. If approved, compensation will be issued via your selected payout method.
📝 Claim Submission Guidelines
Loss Claims:
U.S.: Report if not delivered within 30 days.
International: Report if not delivered within 60 days.
May require supporting documents: police report, security footage, carrier letter, or official notice from a building/authority.
Damage Claims:
Report within 15 days of delivery.
Provide clear photos of the damaged item and packaging.
Delay Claims:
U.S.: Eligible after 10 days.
International: Eligible after 30 days.
No documents required; tracking info will be used to assess.
Note: All claims must be submitted within 90 days of your order date.
💰 Payout Options
PayPal: Multi-currency supported, funds arrive instantly.
Venmo: USD only, funds arrive instantly.
Direct Deposit: USD transfers via U.S. bank ACH, arrives in 1–3 business days.
🔄 Cancellation Policy
Within 24 hours: Use the cancellation link in your Seel confirmation email to receive a full refund.
After 24 hours: Contact our support team at store@creality.com for a special refund request.
📬 Need Help?
For more information or assistance, contact Seel Support at support@seel.com.
